PREREQUISITE
iOS DEVICES
1. Your Apple device must be iPhone 5 or above.
2. Please ensure you have the current version of iOS installed. You can check this from settings > general > software update. If your version is not the current version, please follow the on-screen instructions to carry out the update.
3. When you open the application for the first time, you will be asked to grant the SecurePass mobile application permissions to some required functionalities. Please accept.
Requirements
As a Contractor, you are required to download and install the ‘SecurePass for Contractors’ App from your iPhone device. You will have to undergo a one-time registration to confirm your identity through the use of your registered mobile phone number in the system and to utilise the full potential of the SecurePass application. This must be completed before your first sign-in and can be done off-site. Please follow the steps below to complete your first-time registration.
Download and Installation Instructions
1. Go to the App Store on your Apple device.
2. Search for “SecurePass for Contractors”.
3. The application will show up as below:
4. Install the application and follow the step-by-step guide below.
Note: Once the 'SecurePass for Contractors' is installed, you will be advised of regular updates to ensure we provide the best user experience. Please allow your device to carry out these updates when available.
Step-by-step guide: First-time registration for contractors (iPhone Devices)
- Open your 'SecurePass for Contractors' app. When your phone prompts the below message, Tap ‘Allow While Using App’ to allow your phone to access the device’s location, permission to send notifications, and allow it to take pictures.
The SecurePass application will not work properly if you deny access to these features. If you deny its access by accident, please re-enable it through your phone settings. Alternatively, you can reinstall the application for this message to pop up again.
2. Please begin the initial application setup by tapping on the ‘Sign Up’ button.
3. Start the signup process by selecting your country code and entering your mobile phone number into the provided field.
Example:
Your New Zealand phone number: 021 000 999
Format to input: 6421000999
4. You will receive an SMS containing a 5-digit verification code to verify that you are signing in from an approved smartphone. This code will be sent to the mobile phone number registered in the SecurePass system by the Company Administrator.
5. During the signup process, you will be asked to take a photo of yourself. Please take your photo by tapping on the ‘Take your photo’ text in the center of the screen. Please note that you should be pre-registered in the system prior to signing up.
Note: It is important that you take a clear photo for security purposes.
Allow SecurePass to access your camera.
6. You will then be asked to come up with your 4-digit confidential pin number which you will use every time you sign into a location that you are approved for. Complete the signup process by selecting and answering a security question that you will be required to answer for a password reset in the future.
7. Once you have successfully signed up, SecurePass will display the screen below, click 'OK'. You will then be asked to perform the emergency 'shake' test using your phone.
8. To initiate the emergency 'shake' test, Press the 'Start' button and swiftly shake the phone. 
9. Once the emergency 'shake' test is successfully done, the below screen is displayed. Click 'Ok'.
Note: In some instances, there may be an initial fail and the SecurePass system will request that you retry the shake test.
Allowing Notifications
In order for the contractor Geo fence sign-in feature to work seamlessly, please make sure the following has been done:
- The SecurePass app needs to be opened in the background. Please turn on the SecurePass app before leaving for the location and keep the app opened in the background when on-site.
- The notification settings need to be enabled for all states, this includes enabling it when the phone is locked. Please follow the steps below to do so:
Contractor Induction
- 1. Once you have successfully registered as a contractor you must complete the client's induction requirements before you will be able to sign in as a contractor at the client's site/s. To complete this, click the ‘inductions’ button to view which site/s you need to complete an induction for.
Note: Inductions are site specific so if you are registered at more than one site for a client you will have multiple inductions to complete.
2. Once you have selected the site that you need to complete an induction for you will see text outlining any relevant induction text that has been added by the client. Once read, click on a red button that appears at the bottom of the screen (Video, PPT, PDF). Some clients will only have one file type for you to view whereas others may have multiple so you may only see one file type highlighted in red or, multiple. You will need to view all file types highlighted in red before you can proceed to the next induction screen. Once you have viewed all of the required file types, tap the checkbox alongside ‘I Acknowledge and Agree’ and then ‘Next’ to continue.
3. Most inductions will include questions relating to the induction files viewed. These will appear once you have viewed all of the required induction files and the ‘Next’ button has been selected. Please see the example below. You will need to answer the multichoice questions correctly in order to successfully complete the induction. The pass rate is set by each client but, most expect all answers to be correct so make sure you take the time to view the related file/s.
4. On successful completion the pop-up shown in the example below will appear and you will now be able to sign in to the selected client's site. You will need to repeat the process for any additional client sites that you will be going to.
Sign-in Options Available for Contractors
Sign-in/out options are determined by the client so, all sign-in/out options may not be available to you.
To successfully sign in to a clients site you must have been added to SecurePass by your employer or the client, completed the registration process/induction requirements, and your business must have added any required documentation and expiry dates for the business or you as an individual as per the requirements communicated by the client.
If there are any missing documents or expiry dates or, an invalid expiry date for your company that are mandatory requirements set by the client, no employees will be able to sign in.
If there are any missing documents or expiry dates or, an invalid expiry date in your individual profile that is a mandatory requirement set by the client (this includes your induction expiry date), only you will not be able to sign in.
Signing in via Geofence
If using the Geofence feature to sign in/out of the site please follow the below steps:
- On arrival at the clients site open the SecurePass for Contractors app on your mobile device and select the ‘Sign in’ button then, Geofence.
Note: Location permissions must be set to ‘While using the app’ or ‘Always’ for Geofence sign-in to be available. If these are on and you are still unable to sign in using this feature the client may have turned this option off.
When you go to leave the site you need to open the SecurePass for Contractors app on your mobile device and select the sign-out option. Please note that you will be unable to sign out using geofence whilst you are still within the client's geofence area.
Sign in via QR Code for Contractors
These can only be scanned with the QR Reader in the SecurePass for Contractors app. There are two different QR Codes. The QR Code on the iPad only appears on the Contractor sign-in screen, not the main screen, and requires you to enter your 4-digit pin code first and then you complete the sign-in process on the iPad.
The printed contactless QR Code for Contractors must also be scanned using the SecurePass for Contractors app, and you then complete the sign-in process on your own mobile phone.
Sign in on iPad kiosk using our ‘Type My Name’ feature
Registered contractors can sign in via an iPad kiosk by typing their names. Your name will only appear if they have been registered in the system and are not already signed in at the site. You must enter your full first name and the first two or three letters of your last name before your name will appear for you to select.
Scan My Card: A personalised card can be generated and either printed or sent via SMS or email to the contractor business employee that has your photo and a personalised QR code. When you arrive at the client's site/s, you can go to the kiosk and select “Scan my card” on the iPad and use the built-in camera to scan the QR Code displayed on the card, which will then start the sign-in/out process.
Some clients choose to use the printed cards purely for photographic ID or spot-check purposes.
