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      Log in with Multi-Factor Authentication (MFA) in your SecurePass Site

      To add a second layer of security for your SecurePass site, we have implemented Multi-Factor Authentication (MFA). Here is a step-by-step guide to logging in with MFA:

      MFA will only affect users that are accessing the Web application of SecurePass. Such as. 

      • System Admins 
      • Contractor Business Admins.
      • Concierge

      If you are a new client within SecurePass, we highly suggest that you enable MFA from the start of your onboarding. 

       

      1. Open the SecurePass Admin Portal:

      2. Enter Your Credentials:
        • Input your username and password on the login page.

      3. MFA Prompt:
        • After entering your credentials, you will be prompted to enter a verification code.

      4. Receive the Verification Code:
        • The verification code will be available on your authenticator app like the Google Authenticator or Microsoft Authenticator. Please ensure you are connected to the internet.

      You can use any authenticator app - Google & Microsoft each have one, but plenty of options are available:

      5. Enter the Verification Code:
        • Check your authenticator app for the code.
        • Enter the code in the provided field on the login page.
      6. Access Your Account:
        • Once the correct code is entered, you will be granted access to the SecurePass admin portal.

      Your account security is of utmost importance to us. By implementing multi-factor authentication, you significantly reduce the risk of unauthorised access and enhance the protection of your valuable information.

      If you encounter any issues or have any questions regarding MFA, please feel free to reach out to our support team at support@healthsafe.co or visit our support page at Submit a support ticket (healthsafe.co.nz).