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      Log in with Multi-Factor Authentication (MFA) in your SecurePass Site

      To add a second layer of security for your SecurePass site, we have implemented Multi-Factor Authentication (MFA). Here is a step-by-step guide to logging in with MFA:

      MFA will only affect users that are accessing the Web application of SecurePass. Such as. 

      • System Admins 
      • Contractor Business Admins.
      • Concierge

      If you are a new client within SecurePass, we highly suggest that you enable MFA from the start of your onboarding. 

       

      MFA is an optional feature and can be turned on and off at any time by the HealthSafe Customer Success Team.  

       

      Note: MFA cannot be turned off for individual admin accounts 

       

      1. Open the SecurePass Admin Portal:

      2. Enter Your Admin Credentials:
        • Input your username and password on the login page.


      Screenshot 2025-07-23 at 4.19.26 PM

       

      3. MFA Prompt:
        • After entering your credentials, you will be prompted to Set Up Multi- Factor Authentication and verity your account.  

       

      Screenshot 2025-07-23 at 4.13.42 PM

      Screenshot 2025-07-23 at 4.14.05 PM

      This an example of what will be presented to you, when you attempt to sign on once MFA has been enabled.

       

      4. Receive the Verification Code:
        • The verification code will be available on your authenticator app like the Google Authenticator or Microsoft Authenticator. Please ensure you are connected to the internet.

       

      You can use any authenticator app - Google & Microsoft each have one, but plenty of options are available:

      5. Enter the Verification Code:
        • Check your authenticator app for the code.
        • Enter the code in the provided field on the login page.
        • MFA will be asked every time you sign in, or every 30 days. If you select "Trust this device for 30 days" 


          Screenshot 2025-07-24 at 2.20.13 PM

       

      6. Access Your Account:

        • Once the correct code is entered, you will be granted access to the SecurePass admin portal.

      Your account security is of utmost importance to us. By implementing multi-factor authentication, you significantly reduce the risk of unauthorised access and enhance the protection of your valuable information.

      If you encounter any issues or have any questions regarding MFA, please feel free to reach out to our support team at support@healthsafe.co or visit our support page at Submit a support ticket (healthsafe.co.nz).