If you're experiencing the issue: "The system is experiencing a Network Issue," like the image shown below. Please follow these quick and easy steps.
Please note that SecurePass requires a continuous internet connection to function
- Follow these steps if your device is managed by HealthSafe and Kiosk Mode has been enabled
- If your device is managed by yourself, on your own Apple ID account. You will be able to manually reconnect to the internet, via the settings.
- On your iPad device triple-tap the upper-middle part of the screen, as shown in the image below:
- Then, enter your WiFi network name and password, and click the "Join" button to reconnect to the internet:
After this has been completed, your iPad device should be successfully reconnected to the internet and you will be able to sign in or out as usual.
If not, please contact our support team at HealthSafe Support.