System Admins are invited to join SecurePass via an email invitation and must set up their own user information.
During your onboarding process, HealthSafe will send out the initial invitations for your admins, generally for your main site if you have multiple sites. Once your first few admins are set up, all invitations must be sent out by your site admins as and when required. All other user invitations need to be sent out by one of your System Admins, including any Concierge user invitations.
When an employee who is leaving is a SecurePass admin, we strongly recommend ensuring that the replacement admin is invited to SecurePass and trained on your company processes for SecurePass, prior to them leaving. When an admin leaves your company it is best practice to make their admin profile inactive. Click here to view how to make an admin inactive.
To invite a new admin into SecurePass you go to People - System Users - then click “Invite Admin” as shown below:
Once you have selected “Invite Admin” the below pop-up will appear:
You will see that the admin type is prepopulated to be “System Admin” which is the correct user type when inviting a new company admin. To send the invite, you add the email address for the person you are wanting to invite and then click send email. The invitee will receive an email asking them to complete the sign up process by creating a username and password. For security reasons HealthSafe does not recommend having shared admin accounts.
A mobile number is required during the admin setup process as this is used if/when a user forgets their password and needs to reset it and, for any SMS notifications that may be in use by your company and users.
You will be unable to invite a user if the email address is already in use by another admin/user type. If needed, you can edit an existing profile for a new starter.
If you need to change the user type of an existing admin/user please contact support to request this by emailing support@healthsafe.co.nz
To invite a different user type, you can use the drop-down menu to change your selection as required:
Please note that only the user types turned on for your company will be visible in this dropdown menu.