Kiosk mode is a device management capability that enables IT admins to restrict iPads to a single app. We recommend this enabled so as to prevent users from accidentally exiting out of the application.
How to Disable iPad Kiosk Mode
1) Contact the HealthSafe Support Team via email at support@healthsafe.co.nz or via phone at 0800 357 242 (from within New Zealand) or +64 800 357 242 (from outside New Zealand) and request a QR Code to remove Kiosk Mode from the iPad. The QR Code will be sent to your mobile phone (if we have your number) or to your email address. If the QR Code is sent to your email address, please save it on your phone or print this off and take it near the iPad's camera.
2) Once you have received the QR Code, please swiftly tap the top middle area of the iPad screen three times with your finger to access the Kiosk Mode feature.
3) Under Kiosk Mode, Press the 'Disable' button which will open the camera and then show the QR Code to the iPad's camera.
4) Kiosk mode is then disabled.