29. HealthSafe Business Continuity Planning Policy


BUSINESS CONTINUITY PLANNING POLICY



Document Identification 

HSNZ/POL/29

Document Name

Business Continuity Planning Policy

Master Copy

CISO

Version Number

1.3

Date Of Release 

15 Aug 2023

Prepared By

Eparama Tuibenau

CISO

Approved by

Kevin McAfee

Managing Director

 


VERSION HISTORY


Sl No

Version No.

Prepared by

Approved by

Description of Version

Date

Reason for Version Change

From

To

1

1.0

-

CISO

MD

First Release

14 Apr 2020 

No changes made

1

1.0

1.1

CISO

MD

Updated

04 Aug 2021 

Modifications due to changes in HealthSafe

1

1.1

1.2

CISO

MD

Reviewed

28 Jul 2022

Annual review

1

1.2

1.3

CISO

MD

Reviewed

15 Aug 2023

Annual review

               

DOCUMENT STATUS


Date

Document Status

14 Apr 2020

Modified

04 Aug 2021

Reviewed

28 Jul 2022

Reviewed

15 Aug 2023

Current


Table of Contents

1 Purpose


2 Scope


3 Input


4 Output


5 Interacting Process


6 Abbreviations, Acronyms and Definitions


7 Procedure


8 Monitoring the Process


9 Records


  1. PURPOSE
    The purpose of this document is to establish and maintain a policy for business continuity planning for HealthSafe.

  2. SCOPE
    These procedures applies to all aspects of business continuity planning, etc

  3. ABBREVIATIONS, ACRONYMS AND DEFINITIONS

Abbreviation

Description

FH

Functional Head

IT

Information Technology Department

TL

Team Lead

CISO

Chief Information Security Officer


4 INPUT

To implement, to maintain or restore operations and ensure availability of information at the required level and in the required time scales following interruption to, or failure of, critical business processes.


5 OUTPUT

To ensure no business continuity is lost and no customer complaint and maintain the confidentiality and Integrity.


6 INTERACTING PROCESS

All the ISMS and BCP Team


7 PROCEDURE 

This plan speaks about the business resumption when the situation is more critical and cannot be handled by individuals remote working sites.  Plan clearly to define the service resumption from an alternative remote locations. 

Management of HealthSafe agreed and accepted individuals to relocate to an alternative remote location that is safe, secure, and has robust and secure internet connectivity.

The data can be accessed from any secure location with the appropriate access credentials issued by the company and must be accessed with either work devices or a pre-approved device.

Following Procedure Defines the Steps to Switchover the operation to alternative remote locations: 

  • Management team to notify staff
  • Resource verification 
  • Acknowledgment of setup ready 
  • Service resumption confirmation 
  • Coordinating to new remote locations

1 Management team to notify staff:

The management team need to notify staff to work from an alternative remote location with a date and also the reason.


2 Resource verification: 

Functional Heads will coordinate with staff and verify that they have everything they require to work securely and sufficiently in their new remote location. 


Following list must be verified for required Resources: 


2.1 Staffing: 

Every team member is fully setup and ready to commence their position/tasks.


2.2 Capacity: 

Ensuring that the internet bandwidth is sufficient and that there are no bottlenecks with the new remote working environment.


2.3 Information: 

Ensuring the availability of necessary software and repository access are available.


2.4 Facility: 

Minimum of one vehicle or public transport should be available for any urgent transportation at the remote location. 

  • Acknowledgment of Setup Ready:

Once all the resources are verified, the Functional Heads will acknowledge accepting the workload via email to the CEO.  

  • Service Resumption Confirmation:

After confirmation of the setup of the remote location, both sides will communicate and ensure that load is diverted to the remote sites. 

  • Coordinating to Remote Sites: 

Once transferred to the new remote location, the Functional Heads will coordinate to the individuals to keep track of the activities and necessary support.


8 MONITORING PROCESS

Senior Management Team Monitors this process


9 RECORDS

NIL