11. Healthsafe Internet Connectivity

INTERNET CONNECTIVITY MANAGEMENT POLICY

VERSION HISTORY

DOCUMENT STATUS

Table of Contents

1 Purpose

2 Scope

3 Input

4 Output

5 Interacting Process

6 Abbreviations, Acronyms and Definitions

7 Procedure

8 Monitoring the Process

9 Records

1. PURPOSE
   The purpose of this document is to establish and maintain a policy for internet connectivity management for HealthSafe NZ.
   
   
2. SCOPE
   These procedures applies to all aspects of Internet Connectivity Management  Policy
   
   
3. ABBREVIATIONS, ACRONYMS AND DEFINITIONS

4 INPUT

• Required Software

5 OUTPUT

• Improved cyber safety for HealthSafe Employees and Contractors

6 INTERACTING PROCESS

• Internet Service Provider(s), Employees, Contractors, CISO

7 PROCEDURE

1. IT team will continuously monitor internet connectivity via BitNinja and AWS Security Hub cyber tools.
2. IT team will maintain the Outage Log for internet connectivity downtime to our AWS server.
3. When there is a server outage, the IT team will communicate to all staff through email or Slack.
4. CISO makes contact with the AWS Account Manager to notify of the outage.
5. Incident report is prepared, corrective and preventive measures are recorded and implemented.
6. IT will email everyone as soon as the outage has been resolved.
7. OPS notify the affected clients.

8 MONITORING THE PROCESS

• Internet/system outage is not exceeding 48 hours in a year.  
• Monitor the internet/system usage outage activity process by keeping a log outage being detected, log of email or Slack notification sent after outage detection, time to escalate and resolve outage, and log of outage resolution email or Slack notification.

9 RECORDS

• Outage Log
• Incident Report
• Emails/Slack notifications
• Escalation Reports